Frequently Asked Questions

Products

1. Are your products sea-caught or farmed?

Both! You may refer to the individual product’s description for this information.

Yes, we do them by default! Do note that the weight of the products stated on the website is before descaled, degutted, degilled and cleaned. For fillets, do look out for bones before cooking/consuming even though we do deboning 🙂 *Do note that for batang fillet, there are middle section bones*

We clean squids by removing its soft bone, beak, innards and ink. As for prawns, we will cut off the sharp edges for the convenience of our customers!

We can do it if you request it (Except for frozen items) 🙂 Do let us know in the comment section as you purchase with us!

If you intend to cook them on the day of purchase, you may leave them in the chiller. Else, do keep them in the freezer.

We would highly recommend our customers to cook the seafood within 1-2 days of purchase when they are really fresh! However, the seafood can be kept up to 1 month. Please also refrain from steaming the seafood after storing for 1 week. 🙂

All product images are for illustrative purposes only 🙂
For better reference to the size of individual cuts/fillets, do Whatsapp us and we will be able to show you live image/video as a reference!

Delivery & Charges

1. What are the delivery charges?

Delivery charge Island wide : $20.00,

Yishun/Khatib/Sembawang : $10.00

Minimum delivery amount : $70.00 (Free Delivery)

self collection at 104 Chong Pang Wet MARKET #01-85 S760104

There is only 1 time slot for delivery which is 12pm to 7pm. We understand that customers may worry about the long delivery time frame but all deliveries are usually completed by 4pm. 🙂

The safety concern of the deliveryman is our top priority and we are unable to provide or arrange specific timing for your delivery order. We seek your kind understanding to wait for your parcel to arrive within the chosen timeslot. *Do note that due to traffic and weather conditions, the delivery may be slightly delayed.

Please allow extra time for the delivery man to deliver your parcel. Thank you for your understanding.

Unfortunately, we do not have such options at the moment.

we will contact you upon delivery but if there is no one home to receive the order or we do not receive a response from you, we will place the parcel at your doorstep.
* Do note that additional charge will apply for re-delivery or change of address after 10am on the day of delivery.

Packaging

1. How do you pack your products?

All Items Will Be Packed In Ziplocks Bags.

Ordering, Payment

1. How do I order?

-Simply add items to your shopping cart and check out. Upon check out, you will be prompt to choose to have your order delivered / self-collect. Happy shopping!

Sign up with us today and you may use them to rebate your future purchases!

Do note that every 100 points = $1 rebate. Do key in at least 100 points and click ‘use rewards points’ to apply the rebate to your order.

You Can Pick Up At 104 Chong Pang Wet Market #01-85 S760104

-We do not recommend our customers to change their order after its been confirmed. If there is a need to, please contact thefishboy directly.

Sorry, we only accept digital payment.

Ordering, Payment

1. I have ordered the incorrect item and it has been delivered to me. Can I return or exchange the product?

Due to hygiene purposes, we do not accept any returns or exchange for ANY products delivered.

If you have received an incorrect item, do take a photo of the seafood items received together with the order number and Whatsapp our team at (+65) 9118 9239 regarding this matter.

Please send a photo via Whatsapp (+65) 9118 9239 to our team within 24 hours from purchase date if any defects are found. Such cases will be eligible for a partial refund. *Do note that all of these queries will be subjected on a case by case basis

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